Exin Exam ITSM20F.EN Topic 9 Question 92 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 92
Topic #: 9

[All ITSM20F.EN Questions]

For which type of organizations is ISO/IEC 20000 appropriate for use?

Afor organizations to confirm that all of the ITIL guidelines have been implemented

Bfor organizations which need to demonstrate alignment to customer requirements

Cfor organizations wishing to certify their services

Dfor tool vendors to specify the Service Provider's processes

Show Suggested Answer

Suggested Answer: B

A . Incorrect. ITIL is much deeper than ISO/IEC 20000 therefore it will not confirm that all of ITIL has been implemented.

B . Correct. This is referenced within the scope of the standard.

C . Incorrect. It is the management system that gets certified not the services.

D . Incorrect. Service Providers specify their processes based upon ISO/IEC 20000 and ITIL.

by Therese at Jun 29, 2024, 05:57 AM

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Ciara

5 months ago

Option C for sure. Gotta get that certification to impress the clients!

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Lettie

3 months ago

I think it's worth the investment to pursue ISO/IEC 20000 certification.

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Laurena

4 months ago

It's a great way to differentiate ourselves from the competition.

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Erasmo

4 months ago

Definitely, it shows that we are committed to providing quality services.

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Stevie

4 months ago

I agree, getting that certification can really boost our credibility.

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Pamella

5 months ago

I'll go with Option B. Showing customer alignment is the whole point of this standard.

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Renea

5 months ago

Option D is just silly. Tool vendors don't need to certify the Service Provider's processes.

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Lawana

3 months ago

C) for organizations wishing to certify their services

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Chau

3 months ago

B) for organizations which need to demonstrate alignment to customer requirements

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Beula

4 months ago

A) for organizations to confirm that all of the ITIL guidelines have been implemented

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Elliott

4 months ago

C) for organizations wishing to certify their services

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Nell

4 months ago

B) for organizations which need to demonstrate alignment to customer requirements

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Santos

4 months ago

A) for organizations to confirm that all of the ITIL guidelines have been implemented

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Ruby

5 months ago

Option A? Really? ITIL and ISO/IEC 20000 are separate frameworks, not the same thing.

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Floyd

5 months ago

I think Option C is the way to go. Certifying your services is a key benefit of implementing ISO/IEC 20000.

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Arminda

4 months ago

Definitely, it shows that we are committed to providing quality services.

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Jina

4 months ago

I agree, getting certified can really boost credibility.

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Melinda

5 months ago

I think it's not just about certification, but also about meeting customer needs. So, B and C both make sense.

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Lashaunda

5 months ago

Option B seems to be the most relevant here. ISO/IEC 20000 is all about aligning IT services with customer needs.

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Van

4 months ago

Yes, demonstrating alignment to customer requirements is a key aspect of this standard.

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Weldon

4 months ago

I agree, option B is definitely the most relevant for ISO/IEC 20000.

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Lashunda

5 months ago

I believe it's also for organizations which need to show alignment to customer requirements.

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Alex

6 months ago

I agree with Kristel. It helps organizations demonstrate their commitment to service quality.

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Kristel

6 months ago

I think ISO/IEC 20000 is appropriate for organizations wishing to certify their services.

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