Exin Exam ITSM20FB Topic 7 Question 47 Discussion

Actual exam question for Exin's ITSM20FB exam

Question #: 47
Topic #: 7

Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?

AIncident Management

BProblem Management

CService Desk Service

DLevel Management

Show Suggested Answer

Suggested Answer: C

by Francine at May 03, 2022, 10:58 PM

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