Exin Exam SIAMP Topic 1 Question 8 Discussion

Actual exam question for Exin's SIAMP exam

Question #: 8
Topic #: 1

ZYX has used a phased approach for implementing the SIAM model

- ZYXS is the service integrator and provides the service desk for the SIAM ecosystem

- NETSCO had all network services transitioned to them

- OUTSCO has been selected to provide hosting services

The next phase is to transition all services currently hosted by ZYXS and ZYXD to OUTSCO Due to time pressures, it has not been possible to test how the services will perform after transition.

The ZYX CEO is concerned about the risks to the services and the ability of ZYX to be able to carry out its business activities She wishes that an early life support (ELS) function is implemented

What approach should be taken to resolve incidents and problems caused by the transition of services?

AComplete the transition over a weekend when the number of people using the services will be low

BEnsure that the ZYXS service desk is fully briefed and ready to handle any increase in call and incident volumes

CEstablish a data room containing all information about the services so that facts and data can be quickly checked

DSet up a short-term function with staff from BANKSCO, ZYXS. ZYXD: ZYXG. NET$CO and OUTSCO

Show Suggested Answer

Suggested Answer: D

Early Life Support (ELS): ELS involves providing additional support during the initial period after a transition to ensure stability and address any issues promptly.

Comprehensive Coverage: Setting up a short-term function with staff from all involved parties ensures comprehensive coverage and expertise in resolving incidents and problems caused by the transition.

Collaboration: Including staff from various service providers and internal teams fosters collaboration and knowledge sharing, essential for quick problem resolution.

Risk Mitigation: This approach directly addresses the CEO's concerns about risks to services and business activities by ensuring that experienced staff are available to handle issues as they arise.

Service Desk Preparation: While ensuring the service desk is ready to handle increased volumes is important, it alone is insufficient without dedicated resources to address specific transition-related issues.

Data Room: Establishing a data room is beneficial for information access but does not provide the necessary hands-on support required during the transition.

SIAM Foundation Body of Knowledge (BoK), Chapter on Transition Planning and Support

SIAM Professional Body of Knowledge (BoK), Early Life Support Sections

by Natalya at Aug 04, 2024, 09:18 AM

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Theodora

3 months ago

I'm just hoping the SIAM model doesn't turn into a giant SIAMese cat for ZYX. They'll need to be nimble and adaptable to make this work.

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Rhea

3 months ago

Whoa, hold on! I hope the CEO doesn't have butterflies in their stomach about this transition. They need to be as cool as a cucumber and let the experts handle it.

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Mary

3 months ago

Option C is a smart move. Having a data room with all the relevant information will be crucial for quickly addressing any issues that arise.

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Nobuko

3 months ago

I agree, having quick access to facts and data will be essential for resolving any incidents efficiently.

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Valentine

3 months ago

Option C is definitely a smart move. Having all the information in one place will make problem-solving much easier.

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4 months ago

I think option D is the way to go. Setting up a short-term function with staff from different organizations seems like the best approach to handle the transition smoothly.

upvoted 0 times