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Exin EX0-115 Exam Questions

Status: RETIRED
Exam Name: IT Service Management Foundation based on ISO/IEC 20000
Exam Code: EX0-115 ITSM
Related Certification(s): Exin ITSM ISO IEC 20000 ISO Certification
Certification Provider: Exin
Actual Exam Duration: 60 Minutes
Number of EX0-115 practice questions in our database: 136 (updated: 03-12-2018)
Expected EX0-115 Exam Topics, as suggested by Exin :
  • Topic 1: Introduction to IT Service Management The Service Management System (SMS) Service Design and Transition The service delivery processes and their relationships The relationship processes and their relationships The resolution processes and their
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Free Exin EX0-115 Exam Actual Questions

Note: Premium Questions for EX0-115 were last updated On 03-12-2018 (see below)

Question #1

Which interested party will define Service level requirements?

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Correct Answer: A

Question #2

What is the best definition of a Service management system?

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Correct Answer: C

Question #3

Customer satisfaction measurement is an important activity in the Business relationship management process.

What is the objective of Customer satisfaction measurement?

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Correct Answer: A

Question #4

How should the requirements for Service continuity and availability be identified?

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Correct Answer: C

Question #5

According to the ISO/IEC 20000-1:2011 standard it is important that a process exists to deal with contractual disputes with suppliers.

Which process is responsible for the definition of this process?

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Correct Answer: D


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