Cyber Monday 2024! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location PL
Mob_nav_barsMENU
  • Home
  • Exin
  • ITSM20F.EN: IT Service Management Foundation

Exin ITSM20F.EN Exam Questions

Exam Name: IT Service Management Foundation
Exam Code: ITSM20F.EN ITSM
Related Certification(s): Exin ITSM ISO IEC 20000 ISO Certification
Certification Provider: Exin
Actual Exam Duration: 60 Minutes
Number of ITSM20F.EN practice questions in our database: 116 (updated: Dec. 14, 2024)
Expected ITSM20F.EN Exam Topics, as suggested by Exin :
  • Topic 1: Explainthe activities and practical application of each process/ Explain the difference between an IT service and non-IT services
  • Topic 2: Explain the activities and practical application of each process/ Explain how the organization and interested parties impact the SMS
  • Topic 3: Describe importance of documentation and basic requirements for documentation/ Explainthe activities and practical applicationof each process
  • Topic 4: Describe the importance of understanding organizational risks and opportunies/ Describe the continual improvement activities for the SMS and services
  • Topic 5: Explainthe activities and practical application ofeach process/ Outline the requirements for designing, building and transitioning new or changed services
  • Topic 6: Describe the service management objectives/ Explainthe activities and practical application of each process
  • Topic 7: Describe the principles of continual improvement/ Explain the activities and practical application for each process
  • Topic 8: Describe the key principles of producing and implementing a service management system/ describe the objectives and service requirements
  • Topic 9: Identify the purpose and benefits of ISO/IEC 20000/ Resolution and Fulfilment Processes
Disscuss Exin ITSM20F.EN Topics, Questions or Ask Anything Related
Submit Cancel

Mattie

7 days ago
Passed Exin ITSM Foundation in no time. Pass4Success made it possible!
upvoted 0 times
...

Carma

12 days ago
Clearing the Exin IT Service Management Foundation exam was a significant milestone, and the Pass4Success practice questions were instrumental. There was a question about the Operation of the Service Management System that asked to identify the role of 'Service Desk' in operations. I was unsure if it was the primary point of contact for users. Despite my uncertainty, I passed.
upvoted 0 times
...

Bernardine

14 days ago
Change Management was a significant part of the exam. Practice identifying types of changes and the change advisory board's role. Pass4Success materials were spot on!
upvoted 0 times
...

Lashonda

27 days ago
I just passed the Exin IT Service Management Foundation exam, and I owe it to the Pass4Success practice questions. One question that I found difficult was about the Introduction to IT Service Management. It asked to define the term 'Service Lifecycle,' and I was torn between choosing 'A series of stages' and 'A continuous process.' Even with this confusion, I managed to pass.
upvoted 0 times
...

Shalon

29 days ago
The exam covered Service Design in depth. Prepare for questions on the 5 aspects of service design. Understanding the service catalog is crucial.
upvoted 0 times
...

Denny

1 months ago
Exin ITSM Foundation exam success! Grateful for Pass4Success's efficient study resources.
upvoted 0 times
...

Carli

1 months ago
Passing the Exin IT Service Management Foundation exam was a great achievement for me, and Pass4Success practice questions played a crucial role. A question that puzzled me was related to the Service Management System (SMS). It asked about the importance of 'Governance' in SMS, and I wasn't entirely sure if it was a mandatory component. Despite this, I passed the exam.
upvoted 0 times
...

Lashawnda

2 months ago
Thanks to Pass4Success for great prep materials! Incident Management was a major focus. Be ready for scenario-based questions on prioritizing and escalating incidents.
upvoted 0 times
...

Naomi

2 months ago
I am thrilled to share that I passed the Exin IT Service Management Foundation exam, thanks to the practice questions from Pass4Success. One challenging question was about the Operation of the Service Management System. It inquired about the key activities involved in the operation phase, and I was unsure if 'Incident Management' was a part of it. Nevertheless, I succeeded in the exam.
upvoted 0 times
...

Dona

2 months ago
Nailed the Exin ITSM Foundation! Pass4Success prep materials were a lifesaver.
upvoted 0 times
...

Elvera

2 months ago
Having just cleared the Exin IT Service Management Foundation exam, I can attest to the value of Pass4Success practice questions. There was a tricky question on the exam about the primary objectives of IT Service Management. It asked to identify the main goals, and I hesitated between 'Aligning IT services with business needs' and 'Reducing IT costs.' Even with this doubt, I still passed.
upvoted 0 times
...

Roslyn

3 months ago
Just passed the Exin ITSM Foundation exam! Key topic: Service Strategy. Expect questions on aligning IT services with business goals. Study the four Ps of service strategy.
upvoted 0 times
...

Peggie

3 months ago
I recently passed the Exin IT Service Management Foundation exam, and I must say that the Pass4Success practice questions were incredibly helpful. One question that caught me off guard was about the key components of a Service Management System (SMS). It asked which elements are essential for an effective SMS, and I was unsure whether to include 'Continual Improvement' as a core component. Despite my uncertainty, I managed to pass the exam.
upvoted 0 times
...

Felton

3 months ago
Just passed the Exin ITSM Foundation exam! Thanks Pass4Success for the spot-on practice questions.
upvoted 0 times
...

Tambra

5 months ago
My exam experience was successful as I passed the Exin IT Service Management Foundation exam. The topics included explaining how the organization and interested parties impact the SMS. One question that stood out to me was about the activities and practical application of each process. Although I was unsure of the answer at first, I still passed the exam with flying colors.
upvoted 0 times
...

Desire

5 months ago
Just passed the ITSM Foundation exam! Be prepared for questions on incident management processes. Know the difference between incidents and problems. Study the priority matrix and escalation procedures. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
upvoted 0 times
...

Leatha

6 months ago
I passed the Exin IT Service Management Foundation exam with the help of Pass4Success practice questions. The exam covered topics such as explaining the activities and practical application of each process. One question that I remember was related to the difference between an IT service and non-IT services. I was a bit unsure of the answer, but I managed to pass the exam.
upvoted 0 times
...

Free Exin ITSM20F.EN Exam Actual Questions

Note: Premium Questions for ITSM20F.EN were last updated On Dec. 14, 2024 (see below)

Question #1

What are the key contents of an IT Service Management System?

Reveal Solution Hide Solution
Correct Answer: C

Question #2

Why are processes required?

Reveal Solution Hide Solution
Correct Answer: C

A . Incorrect. The processes should support the quality objectives.

B . Incorrect. Service issues are a part of day to day life; processes will help to minimize their impact.

C . Correct. A predictable approach is required.

D . Incorrect. Touch points with suppliers are needed to demonstrate end to end quality control.


Question #3

What level of Capacity is targeted by Capacity Management?

Reveal Solution Hide Solution
Correct Answer: A

A . Correct. The objective is to ensure the service provider has sufficient Capacity to meet the current and future agreed demands of the Customer's business needs.

B . Incorrect. There is no objective to meet all demands but to meet agreed demands.

C . Incorrect. There is no specific mention of development and operational requirements.

D . Incorrect. The objective is to provide sufficient Capacity to meet current demands but also agreed future demands.


Question #4

What is the objective of the Service Continuity and Availability Management processes?

Reveal Solution Hide Solution
Correct Answer: C

A . Incorrect. Effective communication is not the objective of the process Service Continuity and Availability Management. It is more relevant to Service Reporting.

B . Incorrect. Managing levels of service is the objective of the Service Level Management process.

C . Correct. This is the objective of the Service Continuity and Availability Management processes.

D . Incorrect. Service Continuity and Availability Management is a process between a supplier and a Customer. Not between a supplier and a provider.


Question #5

Which type of event or activity can trigger a service Change, which would need to be catered for in the Service Management plan?

Reveal Solution Hide Solution
Correct Answer: B

A . Incorrect. This is an event within a process, the process is designed to handle these events, and so it does not affect the Service Management plan.

B . Correct. Improving the service implies changes to the processes and service and consequently affects the Service Management plan.

C . Incorrect. System Lifecycle Management manages the lifecycle of IT systems; this does not affect the Service Management plan.

D . Incorrect. This is an event within a process. The process is designed to handle these events, and so this does not affect the Service Management plan.


Explore Other Exin Exams

Unlock Premium ITSM20F.EN Exam Questions with Advanced Practice Test Features:
  • Select Question Types you want
  • Set your Desired Pass Percentage
  • Allocate Time (Hours : Minutes)
  • Create Multiple Practice tests with Limited Questions
  • Customer Support
Get Full Access Now

Save Cancel
az-700  pass4success  az-104  200-301  200-201  cissp  350-401  350-201  350-501  350-601  350-801  350-901  az-720  az-305  pl-300  

Warning: Cannot modify header information - headers already sent by (output started at /pass.php:70) in /pass.php on line 77