Haha, I bet the question writer is just trying to trick us. As if we'd ever think the answer is A) Evaluate New Process. That's like the last step, not the first one!
I agree with Carline. C) Identify Organizational Gap makes the most sense to me. That's when the team digs into the problem and figures out what's really going on.
Hmm, I'm not sure. B) Identify Existing Process also sounds like a possible answer. Wouldn't that be the stage where they analyze the current process to find the issues?
Daren
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