Cyber Monday 2024! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Free Preparation Discussions
MENU
Genesys Exam GCP-GC-ADM Topic 2 Question 31 Discussion
Actual exam question for
Genesys's
GCP-GC-ADM exam
Question #: 31
Topic #: 2
[All GCP-GC-ADM Questions]
Topic #: 2
Currently, you manage all agents' schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?
Suggested Answer:
A
Currently there are no comments in this discussion, be the first to comment!