Genesys Exam GCP-GC-ADM Topic 7 Question 53 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 53
Topic #: 7

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

AThe agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

BThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

CThe agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

DThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Show Suggested Answer

Suggested Answer: D

https://help.mypurecloud.com/articles/configure-call-work-settings/

by Teri at Jul 05, 2024, 01:08 PM

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Carman

4 months ago

Haha, I bet the agents wish they could just pretend to do after call work and instantly be available again! Option D is the winner though.

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Genevieve

4 months ago

I'm going with Option D as well. The 'Mandatory, Time-boxed no early exit' part really points to that being the correct definition.

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Nell

3 months ago

Option D makes the most sense for the After Call Work definition.

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Darell

3 months ago

Yeah, the 'no early exit' part really stands out in Option D.

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Lavera

4 months ago

I agree, Option D seems to be the best fit for the definition.

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Antonio

5 months ago

I agree with Carlee, B seems like the most efficient option for After Call Work.

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Linsey

5 months ago

Option B is the one that makes the most sense to me. The agent can set themselves available if they finish the work early, which seems like a nice flexibility.

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Alpha

4 months ago

I prefer option B as well, it gives the agent control over their availability.

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Kenny

4 months ago

Option D seems a bit restrictive, not allowing the agent to set themselves to available if they finish early.

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Brinda

5 months ago

I think option C is more straightforward, the agent must manually set their status back to available.

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Stefan

5 months ago

I agree, option B does provide flexibility for the agent.

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Carlee

5 months ago

But B makes more sense because it allows for early exit if the agent completes their work early.

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Ona

5 months ago

I disagree, I believe the correct answer is C.

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Ahmed

5 months ago

Option D definitely sounds like the right match for the After Call Work definition. The agent can't exit early and the system sets them available automatically - no guessing involved!

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Lauran

5 months ago

I agree, it takes the guesswork out of when the agent should be available again.

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Lottie

5 months ago

Option D does seem like the best fit for the After Call Work definition.

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Carlee

5 months ago

I think the answer is B.

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