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Genesys Exam GCP-GC-ADM Topic 8 Question 54 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 54
Topic #: 8

[All GCP-GC-ADM Questions]

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

ALanguage

BRoles

CSkills

DQueue
Section: (none)
Explanation

Show Suggested Answer

Suggested Answer: A, C

https://help.mypurecloud.com/articles/add-acd-skill-language-user/

by Sophia at Jul 18, 2024, 08:03 PM

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Joana

4 months ago

Ooh, this one's easy. Gotta be Language and Skills. I mean, you can't have an interaction without those, can you? Throw in a little humor there, Jordan. Good one!

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Jordan

4 months ago

Ha! I bet the exam writer was sitting there chuckling, wondering how many people would fall for the Roles and Queue options. Not this guy though, Language and Skills all the way!

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Brendan

4 months ago

Well, duh, Language and Skills. I mean, what else would you add to a user or interaction? Gotta have those communication skills, am I right?

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Kelvin

4 months ago

Woah, I totally blanked on this one. Language and Skills, got it. But who comes up with these exam questions anyway? Trying to trick us or what?

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Evette

4 months ago

Hmm, I think Language and Skills are the two correct options here. Roles and Queue don't seem to fit the question.

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Alease

3 months ago

Definitely, Language and Skills are the most relevant categories for ACD skills.

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Hildegarde

3 months ago

I think we're on the same page with our choices.

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Andra

3 months ago

Yeah, Roles and Queue don't really make sense in this context.

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Desirae

3 months ago

I agree, Language and Skills are the correct options.

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Eveline

4 months ago

Actually, I believe it's A and C as well. Language and Skills are important for ACD.

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Bronwyn

5 months ago

I'm not sure about that, I think it's B and D.

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Annmarie

5 months ago

I agree with Alonzo, Language and Skills make sense.

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Alonzo

5 months ago

I think it's A and C.

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