Genesys Exam GCP-GC-ADM Topic 9 Question 62 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 62
Topic #: 9

[All GCP-GC-ADM Questions]

Why are skills and languages configured separately?

ASo that skills can have a more granular competency rating than languages

BSo that an agent with a skill can receive an interaction regardless of the language requirement

CSo that an agent with a language capability can receive an interaction regardless of the skill requirement

DSkills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction

Show Suggested Answer

Suggested Answer: C

https://help.mypurecloud.com/articles/assign-remove-skills-user/

by Jacob at Sep 17, 2024, 11:28 PM

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Alayna

2 months ago

Option A is the way to go. Granular competency ratings for skills are key for accurate agent matching.

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Dalene

7 days ago

B) Definitely, it ensures that the right agent is assigned to the right interaction

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Shannon

9 days ago

A) I agree, having detailed skill ratings is important for matching agents accurately

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Dorcas

11 days ago

B) So that an agent with a skill can receive an interaction regardless of the language requirement

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Devorah

14 days ago

A) So that skills can have a more granular competency rating than languages

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Elmer

24 days ago

D) Skills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction

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Isabelle

28 days ago

B) So that an agent with a skill can receive an interaction regardless of the language requirement

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Jennifer

1 months ago

A) So that skills can have a more granular competency rating than languages

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Tamra

2 months ago

Ha! Combining skills and languages? That's like trying to speak Fluent Coding or Proficient Java. Definitely not the way to go!

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Donette

1 months ago

C) So that an agent with a language capability can receive an interaction regardless of the skill requirement

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Julio

1 months ago

B) So that an agent with a skill can receive an interaction regardless of the language requirement

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Johnetta

1 months ago

C) So that an agent with a language capability can receive an interaction regardless of the skill requirement

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Marleen

1 months ago

B) So that an agent with a skill can receive an interaction regardless of the language requirement

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Maile

1 months ago

A) So that skills can have a more granular competency rating than languages

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Kenny

2 months ago

A) So that skills can have a more granular competency rating than languages

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Stefany

2 months ago

But wouldn't it be more efficient to combine skills and languages to determine if an agent is suitable for an interaction?

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Alysa

2 months ago

I agree with Mitsue. Having separate configurations allows for a more detailed assessment of an agent's abilities.

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Celestina

2 months ago

This question is a real head-scratcher! I'm going to have to think it through a bit more before I can decide on the best answer.

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Mitsue

3 months ago

I think skills and languages are configured separately so that skills can have a more granular competency rating than languages.

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Lelia

3 months ago

Option D doesn't make sense to me. Skills and languages are different competencies, so they shouldn't be combined in that way.

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Herman

1 months ago

C) So that an agent with a language capability can receive an interaction regardless of the skill requirement

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Sherman

2 months ago

B) So that an agent with a skill can receive an interaction regardless of the language requirement

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Wilbert

2 months ago

A) So that skills can have a more granular competency rating than languages

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Cassie

3 months ago

I agree with Carmen. Keeping skills and languages distinct allows for more flexibility in matching agents to interactions.

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Pilar

2 months ago

C) So that an agent with a language capability can receive an interaction regardless of the skill requirement

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Charlena

2 months ago

B) So that an agent with a skill can receive an interaction regardless of the language requirement

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Mollie

2 months ago

A) So that skills can have a more granular competency rating than languages

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Carmen

3 months ago

Option B seems the most logical. Separating skills and languages allows agents to receive interactions based on their capabilities, regardless of specific requirements.

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Sueann

2 months ago

It definitely simplifies the process and ensures that agents can be utilized efficiently based on their abilities.

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Luisa

3 months ago

I agree, having skills and languages separate makes it easier for agents to handle a variety of interactions.

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