Genesys Exam GCP-GC-ADM Topic 9 Question 64 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 64
Topic #: 9

[All GCP-GC-ADM Questions]

Which dialing mode allows the agent to see customer information before dialing?

AProgressive

BPredictive

CPreview

DPower

Show Suggested Answer

Suggested Answer: C

by Ronald at Nov 15, 2024, 12:20 PM

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Harris

23 hours ago

C) Preview is the way to go. I'm not about to put on a blindfold and start randomly dialing people. That's a recipe for awkward conversations and hurt feelings.

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Lynelle

5 days ago

I'm going with C) Preview. It makes sense to have that customer info upfront before you start dialing. Anything else would just be a shot in the dark.

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Salome

9 days ago

Preview dialing is the answer for sure. I'd rather take a quick peek at the customer details than just go in guns blazing like a Predictive dialer. Gotta be prepared, you know?

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Percy

14 days ago

I'm not sure, but I think Progressive mode also allows agents to see customer information before dialing.

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Alton

14 days ago

The preview dialing mode is definitely the way to go. Who wants to dial blindly without seeing the customer's info first? That's like playing darts with your eyes closed!

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Evette

24 days ago

I agree with Vashti, Preview mode allows agents to see customer information before dialing.

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Vashti

26 days ago

I think the answer is C) Preview.

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