Genesys Exam GCP-GCX Topic 1 Question 26 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 26
Topic #: 1

If the issue reporting email address is not set up in the Genesys Cloud CX system, any employee with an administrative role within the organization will receive the email.

ATrue

BFalse

Show Suggested Answer

Suggested Answer: B

In Genesys Cloud CX, the issue reporting email address is a configurable setting that determines where reports of system issues are sent. If this address is not set up, system issues will not automatically be emailed to all employees with administrative roles. Instead, issues need to be reported through the designated support channels or by manually notifying the appropriate individuals or teams within the organization.

by Yan at Apr 28, 2024, 02:56 PM

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7 months ago

This question about Genesys Cloud is tricky.

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