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Genesys Exam GCP-GCX Topic 1 Question 39 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 39
Topic #: 1

[All GCP-GCX Questions]

Where can DID Numbers be assigned to? Choose 3 answers

AExternal Trunk

BPerson

CCall Flow

DPhone

EQueue

FEdge

Show Suggested Answer

Suggested Answer: B, C, E

In Genesys Cloud CX, DID (Direct Inward Dialing) numbers can be assigned to various entities within the system to facilitate direct calling. Assignable entities include 'Person' (individual users), 'Call Flow' (specific call routing configurations), and 'Queue' (groups of agents handling specific types of interactions). This assignment flexibility allows for efficient call routing and management, enhancing the caller experience and operational efficiency.

by Peggie at Sep 14, 2024, 10:13 AM

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Tran

2 months ago

Hmm, let's see... DID numbers for Trunks, Phones, and Queues. Easy peasy!

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Bronwyn

2 months ago

I'd go with B, C, and E. Wouldn't want to miss out on that juicy 'Person' option, am I right?

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Nana

1 months ago

Queue can be a useful place to assign DID Numbers as well.

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Mable

1 months ago

Call Flow is also a good option for assigning DID Numbers.

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Mozelle

1 months ago

I agree, assigning DID Numbers to a Person is important.

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Cordell

2 months ago

A, C, and E are the correct answers. Gotta love it when they try to trick us with silly options like 'Edge'.

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Broderick

2 months ago

Haha, why would you assign a DID number to a phone? That's like giving a phone its own phone number, that's just ridiculous!

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Leeann

26 days ago

E) Queue

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Monte

28 days ago

C) Call Flow

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Chana

1 months ago

A) External Trunk

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Whitney

2 months ago

I believe DID Numbers can also be assigned to Call Flow, as it helps in routing calls efficiently.

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Tamra

2 months ago

I agree with Jesusa. Assigning DID Numbers to External Trunk, Person, and Phone makes sense.

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Rebbecca

3 months ago

I'm pretty sure DID numbers can be assigned to Persons, Call Flows, and Queues. That covers a good range of options.

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Samira

1 months ago

That's correct. Phones are another option for assigning DID numbers.

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Cathrine

2 months ago

I believe DID numbers can also be assigned to Phones.

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Ernie

2 months ago

Yes, you're right. Those are the correct options.

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Deonna

2 months ago

I think DID numbers can be assigned to Persons, Call Flows, and Queues.

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Jesusa

3 months ago

I think DID Numbers can be assigned to External Trunk, Person, and Phone.

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