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Genesys Exam GCP-GCX Topic 4 Question 32 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 32
Topic #: 4

[All GCP-GCX Questions]

When you change an agent's queue status from On Queue to Off Queue, what is the agent's status displayed as in the view?

AAvailable

BBusy

CAway

DBreak

Show Suggested Answer

Suggested Answer: C

When an agent's queue status is changed from On Queue to Off Queue in Genesys Cloud CX, their status is typically displayed as 'Away' in the system views. This indicates that the agent is not currently available to handle new interactions in the queue, but it does not necessarily mean the agent is not working; they could be engaged in after-call work, training, or other non-queue activities.

by Huey at Jul 07, 2024, 06:01 PM

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Jose

4 months ago

Maybe the answer is 'Lunch Break' - that's what I'd want my status to be if I was off queue!

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Jestine

3 months ago

C) Away

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Davida

4 months ago

A) Available

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Benton

4 months ago

Hmm, I'm torn between A) Available and C) Away. Guess I'll have to think this one through a bit more.

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Claudia

3 months ago

I'm pretty sure it's A) Available.

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Dorcas

4 months ago

I believe it's C) Away.

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Graciela

4 months ago

I think it's A) Available.

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Pearline

4 months ago

I'm going with D) Break. Seems like a reasonable status for an agent who's stepped away from their queue.

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Gracia

3 months ago

I believe it's D) Break. It seems like the status for when they are taking a short break from their queue.

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Ashley

3 months ago

I'm not sure, but I think it might be C) Away. That status could mean they are temporarily unavailable.

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Twila

3 months ago

I agree, I also think it's A) Available. That status would indicate they are ready to take on new tasks.

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Chan

3 months ago

I think it's A) Available. That makes the most sense to me.

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Nydia

4 months ago

I believe the correct answer is A) Available, as the agent is ready to take calls when off queue.

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Barrett

4 months ago

I'm not sure, but I think it might be C) Away because they are not actively taking calls.

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Glory

5 months ago

I agree with Catarina, when the agent is off queue, they should be available.

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Iluminada

5 months ago

B) Busy makes sense to me. The agent is no longer available to take calls when they're off queue.

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Norah

5 months ago

B) Busy

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Adria

5 months ago

A) Available

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Catarina

5 months ago

I think the answer is A) Available.

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Francine

5 months ago

I'm pretty sure the answer is C) Away. That's the logical status when an agent is off queue.

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Chana

4 months ago

I agree, when off queue, the status is displayed as C) Away.

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Maurine

4 months ago

Actually, I'm pretty sure it's C) Away.

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Janey

5 months ago

No, I believe it's D) Break.

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Lashaunda

5 months ago

I think the answer is A) Available.

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