Genesys Exam GCX-ARC Topic 1 Question 15 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 15
Topic #: 1

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

AThe agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

BThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

CThe agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

DThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Show Suggested Answer

Suggested Answer: D

https://help.mypurecloud.com/articles/configure-call-work-settings/

by Raina at Oct 19, 2023, 05:08 PM

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