Genesys Exam GCX-ARC Topic 1 Question 23 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 23
Topic #: 1

[All GCX-ARC Questions]

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

AThe maximum capacity that an agent may handle simultaneously for each supported media type

BThe after call work time for each media type

CThe length of time that an agent may spend on each media type

DThe number of different media types that an agent may handle simultaneously

EThe media types that can interrupt current interactions that an agent is handling

Show Suggested Answer

Suggested Answer: A, D, E

by Lucina at Apr 10, 2024, 05:45 PM

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Laquita

6 months ago

And don't forget we can specify the length of time an agent spends on each media type.

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Felicia

6 months ago

Yes, we can also set the after call work time for each media type.

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Dorinda

6 months ago

I believe we can configure the maximum capacity for each media type.

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Laquita

6 months ago

I agree, it helps optimize agent efficiency.

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Dorinda

7 months ago

I think the Utilization feature is important for managing agent workload.

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Sherron

7 months ago

I believe the correct options are A, D, and E because they control agent capacity, multitasking, and interruptions.

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Kati

7 months ago

I agree, it helps in optimizing agent efficiency.

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Aileen

7 months ago

I think the Utilization feature is important for managing agent workload.

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Tamesha

8 months ago

What about E? Interrupting current interactions seems like an important feature that administrators might want to configure.

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Graciela

8 months ago

I agree with Tula. D seems a bit too specific and not really something that would be a core feature of the Utilization feature.

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Tula

8 months ago

Personally, I'm not sure about D. Allowing agents to handle multiple media types simultaneously seems like a bit of a stretch, but I could be wrong.

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Ryan

8 months ago

Hmm, I'm pretty sure A, B, and C are all correct. Those seem to be the core components of agent utilization that administrators would need to configure.

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Willow

7 months ago

Agreed. It's crucial for administrators to have control over those settings for optimizing efficiency.

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Micah

7 months ago

Definitely. Those options cover the important aspects of agent handling capacity and time management.

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Dominque

7 months ago

I think A, B, and C are correct too. They make sense for configuring agent utilization.

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I think the key here is to focus on the 'Choose three' part of the question. We need to identify the three most relevant features that the Utilization feature of Genesys Cloud allows administrators to configure.

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Elke

8 months ago

I'm a bit unsure about this question. The options seem to cover a lot of different aspects of agent utilization, and I'm not sure if I fully understand the nuances of each one.

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Genesys Exam GCX-ARC Topic 1 Question 23 Discussion

Contribute your Thoughts:

Laquita

Felicia

Dorinda

Laquita

Dorinda

Sherron

Kati

Aileen

Tamesha

Graciela

Tula

Ryan

Willow

Micah

Dominque

Shannan

Elke