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Genesys Exam GCX-ARC Topic 3 Question 34 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 34
Topic #: 3

[All GCX-ARC Questions]

You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

AUse an outbound campaign to promote the product.

BUse the directory feature for advertising the product.

CUse the prompt feature to play the product details every time customer dials your contact center.

DUse the data tables feature for advertising the product.

Show Suggested Answer

Suggested Answer: A, C

by Catalina at Aug 27, 2024, 10:44 PM

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Merilyn

2 months ago

A and B, easy peasy. Although, I'm curious, does the 'directory feature' come with a built-in teleportation device? That would really spice things up.

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Janella

3 months ago

Hmm, I'd say A and B are the way to go. Unless you want your customers to feel like they're trapped in a never-ending product pitch, that is.

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Vesta

2 months ago

B) Use the directory feature for advertising the product.

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Clemencia

2 months ago

A) Use an outbound campaign to promote the product.

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Cecilia

3 months ago

A and D, my friend. Data tables are the future of advertising, trust me. What could possibly go wrong?

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Margarita

3 months ago

Definitely go with A and C. The prompt feature is a great way to make sure customers hear about the product every time they call.

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Ling

2 months ago

C) Use the prompt feature to play the product details every time customer dials your contact center.

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Rebbecca

2 months ago

A) Use an outbound campaign to promote the product.

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Ronny

3 months ago

A and B are the correct options. Using an outbound campaign and the directory feature are effective ways to promote the product to customers.

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Margarett

3 months ago

B) Use the directory feature for advertising the product.

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Jimmie

3 months ago

A) Use an outbound campaign to promote the product.

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Maybelle

3 months ago

I think using the data tables feature for advertising the product could help us track the effectiveness of our campaign.

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Ethan

3 months ago

I feel like using the prompt feature to play the product details every time customer dials our contact center would be more engaging.

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Francisca

3 months ago

I agree with Nohemi, using the directory feature for advertising the product could also be effective.

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Nohemi

4 months ago

I think we should use an outbound campaign to promote the product.

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