Genesys Exam GCX-SCR Topic 1 Question 14 Discussion

Actual exam question for Genesys's GCX-SCR exam

Question #: 14
Topic #: 1

Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

AConsult Transfer

BInvoke Secureflow

CBlind Transfer

DSchedule Callback

Show Suggested Answer

Suggested Answer: A

The Consult Transfer action in a contact center allows agents to transfer interactions seamlessly without needing to remember the destination. This type of transfer allows the agent to consult with the destination party before completing the transfer, ensuring that the interaction is handled smoothly and that the receiving party is fully informed.

This feature is particularly useful in complex customer service scenarios where context needs to be preserved during the transfer.

Genesys Cloud CX Interaction Management Documentation.

by Malcom at Nov 16, 2024, 04:47 PM

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23 days ago

I think the answer is A) Consult Transfer.

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