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Genesys Exam GCX-SCR Topic 2 Question 2 Discussion

Actual exam question for Genesys's GCX-SCR exam

Question #: 2
Topic #: 2

[All GCX-SCR Questions]

Using the _____ action in scripts, you can temporarily stop recording the interaction.

AHold

BSecure Pause

CSecure Hold

DStop Recording

Show Suggested Answer

Suggested Answer: B

The Secure Pause action in Genesys Cloud CX is used to temporarily stop the recording of an interaction, particularly when sensitive information, such as payment details, is being collected. This action is essential for compliance with data protection regulations like PCI-DSS, ensuring that sensitive data is not recorded or stored.

Using Secure Pause ensures that the recording is automatically resumed after the sensitive information has been captured, maintaining the integrity of the interaction while protecting customer data.

by Bettina at Aug 22, 2024, 06:52 AM

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Florencia

3 months ago

I think the answer is D) Stop Recording because it makes sense to stop recording the interaction.

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Mozell

3 months ago

Wait, is this a trick question? What if the answer is actually 'Caffeine Break'? That's the only way I'm pausing this recording!

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Justine

3 months ago

I'm not sure, but I think it might be B) Secure Pause.

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Nakisha

3 months ago

I bet the answer is C. Secure Hold. It's gotta be the most secure way to pause the recording, you know, for those top-secret scripts.

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Angelo

3 months ago

Yeah, I agree. It's important to have a secure way to pause recordings for sensitive scripts.

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Terry

3 months ago

I think you're right, Secure Hold does sound like the most secure option.

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Jacqueline

3 months ago

Hmm, I'm leaning towards A. Hold. It just makes more sense to me that we'd use a simple 'Hold' action to temporarily stop the recording.

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Kristel

3 months ago

I don't know, I think D. Stop Recording sounds more like it. Why would we need a 'Secure' anything to pause the recording?

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Vicki

2 months ago

I agree, D) Stop Recording makes more sense in this context.

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Herman

2 months ago

D) Stop Recording

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Mila

2 months ago

C) Secure Hold

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Elroy

2 months ago

B) Secure Pause

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Romana

2 months ago

A) Hold

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Darrel

3 months ago

I'm pretty sure the correct answer is B. Secure Pause. That's the action we use to pause the recording, right?

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Fatima

2 months ago

No, it's not Secure Hold. It's Secure Pause that we use to temporarily stop recording.

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Polly

2 months ago

I think it's actually C. Secure Hold. That's the one we use to pause the interaction.

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Rebbecca

3 months ago

Yes, you're correct. Secure Pause is the action we use to temporarily stop recording.

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Celia

4 months ago

I disagree, I believe the answer is A) Hold.

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Ngoc

4 months ago

I think the answer is C) Secure Hold.

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