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Genesys Exam GCX-SCR Topic 2 Question 9 Discussion

Actual exam question for Genesys's GCX-SCR exam

Question #: 9
Topic #: 2

[All GCX-SCR Questions]

Which of the following correctly shows how an outbound contact's first name displays in a preview mode?

AHello {{Outbound.OrstName}}

BHello {Outbound.irstName>

CHello (Outbound.RrstName

DHello [Outbound.irstName]

Show Suggested Answer

Suggested Answer: A

The correct format to display an outbound contact's first name in a preview mode within Genesys Cloud CX is {{Outbound.FirstName}}. This syntax uses double curly braces, which are recognized by the scripting engine to dynamically insert variable data into the script. When in preview mode, this format ensures that the variable Outbound.FirstName is replaced with the actual first name of the contact when the script is executed.

by Terrilyn at Sep 16, 2024, 07:11 AM

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Kaycee

2 months ago

All of these options are terrible. Where's the option for 'Hello, random person I've never met before'?

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Idella

25 days ago

D) Hello [Outbound.irstName]

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Ula

26 days ago

C) Hello (Outbound.RrstName

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Adelina

1 months ago

B) Hello {Outbound.irstName>

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Gertude

1 months ago

A) Hello {{Outbound.OrstName}}

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Ernie

2 months ago

I'm going with D. Brackets make the most sense for displaying the first name in preview mode.

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Rebbeca

2 months ago

Definitely C. Gotta love those good old-fashioned parentheses around the field name!

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Queenie

2 months ago

I'm going with A. Those double curly brackets make sense to me.

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Anglea

2 months ago

I agree with you, C is the correct one.

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Kami

2 months ago

I'm pretty sure it's D. Square brackets seem right to me.

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Nicholle

2 months ago

I think it's B. Those curly brackets look familiar.

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Fletcher

3 months ago

I'm not sure, but I think B) could also be a possibility with the angle brackets

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Verlene

3 months ago

I agree with Reita, A) makes sense because of the curly braces

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Reita

3 months ago

I think the correct answer is A) Hello {{Outbound.OrstName}}

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Stefania

3 months ago

B looks good to me. The first name should be enclosed in curly braces without the 'O' in 'Outbound'.

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Chau

1 months ago

D) Hello [Outbound.irstName]

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Carmelina

2 months ago

C) Hello (Outbound.RrstName

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Mertie

2 months ago

B) Hello {Outbound.irstName>

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Lynelle

2 months ago

A) Hello {{Outbound.OrstName}}

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Evangelina

3 months ago

I think the correct answer is A. The preview mode would display the outbound contact's first name using double curly braces around the field name.

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Galen

2 months ago

Yes, that's right. It should be displayed with double curly braces.

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Gearldine

2 months ago

I agree, the correct answer is A) Hello {{Outbound.OrstName}}

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