Genesys Exam GCX-SCR Topic 5 Question 4 Discussion

Actual exam question for Genesys's GCX-SCR exam

Question #: 4
Topic #: 5

[All GCX-SCR Questions]

In Genesys Cloud, what features or aspects classify scripts? (Choose three.)

ALabels based on interaction type

BClassification based on interaction route

CUtilization of visual controls

DIntegration of text and graphics

ECreation of interaction-specific script templates

Show Suggested Answer

Suggested Answer: A, C, D

Scripts in Genesys Cloud CX are classified by several features that enhance their usability and flexibility:

A . Labels based on interaction type: Scripts can be categorized and labeled according to the interaction type (e.g., voice, chat, email), making it easier to identify and manage them.

C . Utilization of visual controls: Genesys Cloud CX allows the use of various visual controls (buttons, inputs, checkboxes) to enhance user interaction within scripts, enabling agents to interact seamlessly.

D . Integration of text and graphics: Scripts can integrate both text and graphical elements, allowing for a richer, more interactive experience for agents and customers alike. This can include images, links, and dynamic content.

Options B and E are not core classifications for Genesys Cloud CX scripts.

by Leoma at Aug 26, 2024, 08:48 PM

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Tom

2 months ago

I bet the person who wrote this question spends way too much time organizing their sock drawer. A, B, and E are clearly the correct answers.

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Brianne

2 months ago

I always get confused with these types of questions, but I think A, B, and E are the best choices.

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Matthew

2 months ago

I'm not sure about D, but A, B, and E make sense to me.

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Laura

2 months ago

I think C and D are also important aspects of classifying scripts.

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Shawn

2 months ago

I agree, A, B, and E are definitely the correct answers.

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Skye

3 months ago

Wait, there's more to scripts than just making them look pretty? Who knew? A, B, and E it is!

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Nidia

2 months ago

It's not just about visuals, but also about the structure and content. A, B, and E cover all the important aspects.

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Merilyn

2 months ago

I agree, creating interaction-specific script templates is crucial. E is definitely a key feature.

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Elena

2 months ago

Yeah, it's interesting how scripts can be classified based on interaction type and route. A and B are important.

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Tula

2 months ago

I always thought scripts were just about the design. A, B, and E make sense.

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Kristofer

3 months ago

Ah, the age-old question: 'How do I make my scripts look as fancy as possible?' A, B, and E are the way to go, my friends.

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Reita

2 months ago

I agree, using labels, classification, and interaction-specific templates really make a difference in Genesys Cloud.

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Reita

3 months ago

A, B, and E are definitely the key features to make your scripts stand out.

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Lenna

3 months ago

Hmm, C and D seem a bit more like visual design elements than script classification. I'm going with A, B, and E.

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Raymon

3 months ago

Yeah, C and D are more about visual elements in the script design.

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Paz

3 months ago

I agree, A, B, and E are more related to script classification.

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Izetta

3 months ago

I also believe that integration of text and graphics could be another important aspect for classifying scripts. It helps in providing a more engaging and informative experience for users.

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Roselle

3 months ago

I agree with Loren. Those three features make sense for classifying scripts. Labels help organize based on interaction type, visual controls enhance user experience, and specific templates streamline the process.

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Keneth

4 months ago

A, B, and E. Gotta keep those scripts organized and categorized for maximum efficiency!

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Reita

3 months ago

It's all about maximizing efficiency and effectiveness with scripts.

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Clarence

3 months ago

Visual controls can also help streamline the scripting process.

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Jesse

3 months ago

I agree, having specific templates for different interactions is key.

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Iluminada

3 months ago

A, B, and E are definitely important for organizing scripts.

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Loren

4 months ago

I think the features that classify scripts in Genesys Cloud include labels based on interaction type, utilization of visual controls, and creation of interaction-specific script templates.

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