Genesys Exam GE0-703 Topic 3 Question 39 Discussion

Actual exam question for Genesys's GE0-703 exam

Question #: 39
Topic #: 3

Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default Route Number is used when __________.

AIVR Server is unable to contact the Solution Control Interface (SCI)

BIVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call

CIVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.

DIVR Server component cannot communicate with the Web Server

Show Suggested Answer

Suggested Answer: B

by Truman at Apr 24, 2024, 07:15 PM

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Heike

7 months ago

I think it's important to have a Default Route Number set in case any part of the system fails to ensure calls are still routed efficiently.

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Robt

7 months ago

That's a good point, It could serve as a failover when there are communication issues with different components.

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Elfriede

7 months ago

I personally believe it could also be used when the IVR Server cannot reach the Solution Control Interface (SCI).

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Brigette

7 months ago

I agree with It makes sense that it would be a backup route option in case the URS is down.

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Robt

7 months ago

I think the Default Route Number is used when the IVR Server is unable to contact the Universal Routing Server (URS).

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Rosio

8 months ago

B) IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call

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Garry

8 months ago

A) IVR Server is unable to contact the Solution Control Interface (SCI)

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Alethea

8 months ago

What is the Default Route Number used for?

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