Genesys Exam GE0-703 Topic 6 Question 37 Discussion

Actual exam question for Genesys's GE0-703 exam

Question #: 37
Topic #: 6

Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default Route Number is used when __________.

AIVR Server is unable to contact the Solution Control Interface (SCI)

BIVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call

CIVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.

DIVR Server component cannot communicate with the Web Server

Show Suggested Answer

Suggested Answer: B

by Glory at Mar 16, 2024, 08:09 AM

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Karan

5 months ago

I see where you're both coming from. It's a tricky question, but I think I'll go with option B) as well.

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Johnathon

6 months ago

That's a good point, Willard. It seems like option B) might be the correct answer.

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Willard

6 months ago

But doesn't the Default Route Number come into play when the URS can't find an agent number to route the call?

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Karan

6 months ago

I believe the answer is A) IVR Server is unable to contact the Solution Control Interface (SCI).

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Johnathon

6 months ago

I agree with Willard. It makes sense that it would be used in that scenario.

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Willard

6 months ago

I think the Default Route Number is used when IVR Server is unable to contact the Universal Routing Server (URS).

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Vanesa

6 months ago

I believe the Default Route Number is specifically used when the Universal Routing Server (URS) is unable to find an agent number to route the call.

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Kenia

7 months ago

That's a good point, it could be a possibility as well. It's important to consider all options.

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India

7 months ago

But couldn't it also be used when the IVR Server is unable to contact the Solution Control Interface (SCI)?

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Lenny

7 months ago

I agree with Kenia, it makes sense for the default route number to be used in that scenario.

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Kenia

7 months ago

I think the Default Route Number is used when IVR Server is unable to contact the Universal Routing Server (URS).

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