Genesys Exam GE0-703 Topic 6 Question 46 Discussion

Actual exam question for Genesys's GE0-703 exam

Question #: 46
Topic #: 6

Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default Route Number is used when __________.

AIVR Server is unable to contact the Solution Control Interface (SCI)

BIVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call

CIVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.

DIVR Server component cannot communicate with the Web Server

Show Suggested Answer

Suggested Answer: B

by Alaine at Jul 07, 2024, 06:48 PM

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Fabiola

4 months ago

I'm with Eric on this one. The Default Route Number is probably just a fancy way of saying 'good luck figuring this out on your own'.

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Eric

4 months ago

Ha! I bet the Default Route Number just redirects you to the 'press 0 for a live operator' option. Classic tech support move.

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Beth

3 months ago

It's like a fail-safe option to make sure the call gets routed properly. So, it's not exactly 'press 0 for a live operator', but it does help in getting the call to the right place.

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That's a good guess! The Default Route Number is actually used when the IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call.

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Maurine

4 months ago

That's a good point, Serina. It's important to have a backup plan in case of communication failures between different components.

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Serina

5 months ago

But what if the IVR Server cannot communicate with the Web Server? Wouldn't that also require a default route number?

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Jina

5 months ago

I agree with Maurine. It makes sense to have a default route in case the URS is unable to find an agent to route the call to.

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Gracie

5 months ago

Hmm, I'm going with B as well. It makes sense that the Default Route Number is a backup option when the normal routing process fails.

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5 months ago

I think it's B. The IVR Server needs to contact the URS to route the call, and the Default Route Number is used when that's not possible.

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Vinnie

4 months ago

Good point. It's always good to have redundancy in place for critical systems like the IVR Server.

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Denny

4 months ago

Exactly, having a Default Route Number ensures that calls can still be routed even if the URS is unreachable.

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Millie

5 months ago

That makes sense. It's important to have a failover option in case the primary routing method fails.

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Benton

5 months ago

I agree, it's definitely B. The Default Route Number is a backup plan when the IVR Server can't reach the URS.

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Maurine

5 months ago

I think the Default Route Number is used when IVR Server is unable to contact the Universal Routing Server (URS).

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