Genesys Exam GE0-703 Topic 9 Question 35 Discussion

Actual exam question for Genesys's GE0-703 exam

Question #: 35
Topic #: 9

Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default Route Number is used when __________.

AIVR Server is unable to contact the Solution Control Interface (SCI)

BIVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call

CIVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.

DIVR Server component cannot communicate with the Web Server

Show Suggested Answer

Suggested Answer: B

by Benton at Feb 10, 2024, 07:38 PM

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Wilson

7 months ago

I believe the Default Route Number is primarily used when IVR Server cannot find an available agent to route the call to. So option B seems like the most accurate answer.

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Tennie

7 months ago

That's a valid point, Karima. It's important to consider all possible scenarios when configuring the Provisioning IVR profile.

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Karima

7 months ago

But what if the IVR Server is unable to contact the Solution Control Interface (SCI)? Wouldn't that also trigger the use of the Default Route Number?

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Rebeca

7 months ago

I agree with Tennie. It makes sense that the Default Route Number is a backup option in case URS is unavailable.

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Tennie

7 months ago

I think the Default Route Number is used when IVR Server is unable to contact the Universal Routing Server (URS).

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