Genesys Exam GE0-703 Topic 9 Question 56 Discussion

Actual exam question for Genesys's GE0-703 exam

Question #: 56
Topic #: 9

Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default Route Number is used when __________.

AIVR Server is unable to contact the Solution Control Interface (SCI)

BIVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call

CIVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.

DIVR Server component cannot communicate with the Web Server

Show Suggested Answer

Suggested Answer: B

by Leandro at Oct 22, 2024, 05:23 PM

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Georgiann

1 months ago

I'm just glad the question didn't involve any math. Numbers and me, we don't get along.

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Kattie

7 days ago

C) IVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.

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Roxane

14 days ago

B) IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call

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Kanisha

20 days ago

A) IVR Server is unable to contact the Solution Control Interface (SCI)

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Dana

1 months ago

Better double-check the documentation on this one. Don't want to end up routing callers to the janitor's closet by mistake!

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Gail

1 months ago

Hmm, I was leaning towards C, but now I'm not so sure. This exam is trickier than I thought!

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Jerry

5 days ago

D) IVR Server component cannot communicate with the Web Server

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Tiffiny

8 days ago

C) IVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.

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Adelina

19 days ago

B) IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call

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Felicitas

21 days ago

A) IVR Server is unable to contact the Solution Control Interface (SCI)

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Stefanie

1 months ago

I agree with you, Stefanie. It makes sense to have a backup route in case the URS is unavailable.

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Charisse

2 months ago

I agree, B is the right answer. The IVR needs a fallback option when the usual routing channels are unavailable.

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Annice

2 months ago

Option B seems to be the correct answer. The Default Route Number is used when the IVR Server can't communicate with the URS or the URS can't find an agent to route the call to.

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