Genesys Exam GE0-803 Topic 10 Question 67 Discussion

Actual exam question for Genesys's GE0-803 exam

Question #: 67
Topic #: 10

Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default Route Number is used when __________.

AIVR Server is unable to contact the Solution Control Interface (SCI)

BIVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call

CIVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.

DIVR Server component cannot communicate with the Web Server

Show Suggested Answer

Suggested Answer: B

by Cathern at Jul 17, 2024, 04:31 PM

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Jackie

4 months ago

B is the way to go. Ain't nobody got time for URS shenanigans, the Default Route Number's got your back!

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Janine

3 months ago

Agreed, the Default Route Number is definitely a lifesaver in those situations!

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Selma

4 months ago

B) IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call

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Jules

4 months ago

C seems plausible, but I'm going with B. Gotta love these Genesys questions, they really keep you on your toes!

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Lashawnda

4 months ago

Haha, D is just silly. Why would the Default Route Number have anything to do with the Web Server? This exam is a real head-scratcher.

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Jacqueline

4 months ago

I think A is also correct. The Default Route Number is a fallback in case the IVR can't reach the SCI.

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Staci

3 months ago

C) IVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.

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Marshall

3 months ago

I agree, A is a valid reason for using the Default Route Number as well.

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Dexter

4 months ago

I agree, A is also correct. The Default Route Number serves as a backup in case the IVR cannot reach the SCI.

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Karan

4 months ago

B) IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call

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Adell

4 months ago

B) IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call

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