Genesys Exam GE0-803 Topic 5 Question 65 Discussion

Actual exam question for Genesys's GE0-803 exam

Question #: 65
Topic #: 5

Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default Route Number is used when __________.

AIVR Server is unable to contact the Solution Control Interface (SCI)

BIVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call

CIVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.

DIVR Server component cannot communicate with the Web Server

Show Suggested Answer

Suggested Answer: B

by Albert at Jun 28, 2024, 09:51 AM

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Haydee

5 months ago

I see your point, Maryann. It's important to consider all possibilities when setting up the Default Route Number.

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Maryann

5 months ago

But what about option A, when IVR Server is unable to contact the Solution Control Interface (SCI)? Could that be a valid reason too?

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Maile

5 months ago

I agree with Haydee, it makes sense to have a default route in case the URS is unavailable.

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Haydee

5 months ago

I think the Default Route Number is used when IVR Server is unable to contact the Universal Routing Server (URS).

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Kenny

5 months ago

Haha, I bet the person who wrote this question was having a good laugh. 'Default Route Number' - sounds like something straight out of a tech support manual! Anyway, I'm going with B too.

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Eden

4 months ago

For sure, B seems like the most logical choice here.

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Marci

4 months ago

Definitely, B makes the most sense in this context.

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Ahmed

5 months ago

Yeah, it does! I think B is the correct answer.

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Tyra

5 months ago

I agree, 'Default Route Number' does sound like a techy term.

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Rasheeda

5 months ago

I agree with Shakira. B is the correct answer. The question is pretty straightforward, and the options make it clear that B is the right choice.

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Shakira

5 months ago

Definitely B. The default route number is used when the IVR server can't contact the URS or the URS can't find an agent to route the call to. Makes perfect sense to me.

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Emogene

5 months ago

Definitely B. The default route number is used when the IVR server can't contact the URS or the URS can't find an agent to route the call to. Makes perfect sense to me.

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Grover

5 months ago

B) IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call

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Chauncey

5 months ago

A) IVR Server is unable to contact the Solution Control Interface (SCI)

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