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Genesys Exam GE0-803 Topic 8 Question 60 Discussion

Actual exam question for Genesys's GE0-803 exam

Question #: 60
Topic #: 8

[All GE0-803 Questions]

Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default Route Number is used when __________.

AIVR Server is unable to contact the Solution Control Interface (SCI)

BIVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call

CIVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.

DIVR Server component cannot communicate with the Web Server

Show Suggested Answer

Suggested Answer: B

by Willis at Apr 29, 2024, 01:40 PM

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Leonor

6 months ago

B makes sense. If URS can't find an agent, the call still needs to go somewhere.

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Royal

7 months ago

I'm not sure. But B seems like a safe bet since it deals with routing issues.

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Ashlyn

7 months ago

I thought it might be C. Isn't GQA pretty important in the process?

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Quinn

7 months ago

Really? I was leaning towards A. Makes more sense if the IVR can't reach the SCI.

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Annette

7 months ago

Yeah, it's a bit confusing. I think the answer is B.

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Wai

7 months ago

Did you see the question about the Default Route Number?

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