Genesys Exam GE0-806 Topic 2 Question 82 Discussion

Actual exam question for Genesys's GE0-806 exam

Question #: 82
Topic #: 2

What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?

AImmediate work

BDeferred work

CFixed-Staff work

Show Suggested Answer

Suggested Answer: C

by Talia at Apr 11, 2024, 03:04 AM

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Brendan

6 months ago

I see your point, but fixed-staff work seems to involve specific staffing requirements. It could also be a plausible answer.

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Glenna

6 months ago

Yes, but immediate work refers to tasks that need to be done right away. It makes sense that it doesn't require WFM service objectives.

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Regenia

6 months ago

But doesn't deferred work specifically involve tasks being put off until a later time?

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Brendan

6 months ago

I'm not sure, but I think it might be C) Fixed-Staff work.

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Glenna

6 months ago

I disagree, I believe the correct answer is A) Immediate work.

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Regenia

6 months ago

I think the answer is B) Deferred work.

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Viola

6 months ago

I see. But Deferred work can also be done without WFM service objectives, right? It just happens at a later time.

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Anna

7 months ago

Immediate work does not require WFM service objectives because it's supposed to be done right away without any delay.

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Elliot

7 months ago

I'm not sure about this one. Can someone explain their rationale for their answer?

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Mattie

7 months ago

I disagree. I believe the correct answer is B) Deferred work.

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Anna

7 months ago

I think the answer is A) Immediate work.

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Okay, so from what I've gathered, Genesys WFM is a workforce management system, and the question is asking about a specific type of 'activity' within that system. 'Fixed-Staff work' does seem to be the most logical choice, since it doesn't mention anything about service objectives or WFM.

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Lindsey

8 months ago

Come on, guys, we can't just assume there's no right answer. That's a dangerous mindset. Let's think this through carefully. What exactly is 'Genesys WFM'? And what kind of work would not require service objectives?

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Leonora

7 months ago

I'm leaning towards Fixed-Staff work.

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Vallie

7 months ago

No, I believe it's Deferred work.

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Elin

7 months ago

I think the answer is Immediate work.

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Gaynell

8 months ago

Haha, maybe the real trick is that there is no right answer and they're just trying to mess with us. You know how these certification exams can be!

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Sheron

8 months ago

I agree, 'Fixed-Staff work' does seem to be the most logical choice here. Although, I'm a little worried that there might be some trick to this question that we're not seeing.

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Suzan

8 months ago

Yeah, I'm a little confused by the terminology too. But based on the options, it seems like the answer is probably 'Fixed-Staff work'. That's the only one that doesn't mention anything about service objectives or WFM.

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Yvette

8 months ago

Hmm, this question seems a bit tricky. I'm not sure if I've come across the term 'Genesys WFM' before. Does that refer to some kind of workforce management system?

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Genesys Exam GE0-806 Topic 2 Question 82 Discussion

Contribute your Thoughts:

Brendan

Glenna

Regenia

Brendan

Glenna

Regenia

Viola

Anna

Elliot

Mattie

Anna

Sherman

Lindsey

Leonora

Vallie

Elin

Gaynell

Sheron

Suzan

Yvette