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Genesys GCP-GC-ADM Exam Questions

Exam Name: Genesys Cloud Certified Professional - Contact Center Admin
Exam Code: GCP-GC-ADM
Related Certification(s): Genesys Certified Professional Certification
Certification Provider: Genesys
Number of GCP-GC-ADM practice questions in our database: 60 (updated: Dec. 19, 2024)
Expected GCP-GC-ADM Exam Topics, as suggested by Genesys :
  • Topic 1: Configure ACD Skills and Language Skills/ List the main types of reports and describe their use
  • Topic 2: Basic overview of the Genesys Cloud Platform and Administration/ List the three levels of Contact Center licensing
  • Topic 3: Describe the function and purpose of the Genesys Cloud data actions Integration/ Purpose and capabilities of Genesys Cloud Architect
  • Topic 4: Configure Automatic Call Distribution to optimize customer service/ Explain interaction flow and queue design
  • Topic 5: Configure and test an Outbound Power Dialing campaign/ List the features of Genesys Cloud Contact Center
  • Topic 6: Quality Evaluator and Quality Administrator dashboards/ Evaluation and routing combination
  • Topic 7: Configure and run an Interaction Details report/ Describe how to create and edit System and User Prompts
  • Topic 8: Workforce Management in a Genesys Cloud contact center/ Activate and deactivate agents on queues
  • Topic 9: Quality Management in a Genesys Cloud contact center/ Overview of Genesys Cloud Collaborate
  • Topic 10: Describe Scripts and basic script functionality/ Describe how to enable call recording on a Trunk
  • Topic 11: List the main Dynamic Views and describe their use/ Genesys Cloud Data Actions Integration Configure ACD email in Admin settings/ Create and publish an Evaluation form
  • Topic 12: Describe the Outbound Dialing modes/ Scripting in a Genesys Cloud contact center
Disscuss Genesys GCP-GC-ADM Topics, Questions or Ask Anything Related
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Dawne

3 days ago
Integrations are important! Study how Genesys Cloud integrates with other systems like CRM platforms. There were questions on API usage and webhooks.
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Francoise

4 days ago
I recently passed the Genesys Cloud Certified Professional - Contact Center Admin exam, and the Pass4Success practice questions were very helpful. One question that stood out was about Genesys Cloud Data Actions Integration. It asked how to integrate an external CRM system to pull customer data during a call. I wasn't completely confident in my answer, but I managed to get it right.
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Adela

7 days ago
Passed my Genesys Cloud exam with flying colors! Couldn't have done it without Pass4Success.
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Beckie

17 days ago
Quality management questions popped up. Focus on understanding how to set up evaluation forms and implement quality scoring processes.
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Yvette

20 days ago
Passing the Genesys Cloud Certified Professional exam was a great feeling, and the Pass4Success practice questions helped a lot. There was a question about Quality Management in a Genesys Cloud contact center. It asked how to set up evaluation forms and scorecards for agent performance. I was a bit unsure about the scoring criteria, but I still passed.
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Mariann

1 months ago
User management was a key topic. Make sure you understand how to create and manage user profiles, roles, and permissions within Genesys Cloud.
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Kenny

1 months ago
I passed the Genesys Cloud Certified Professional - Contact Center Admin exam, and the Pass4Success practice questions were instrumental in my success. One question that I found difficult was about Genesys Cloud Outbound Dialing. It asked how to configure a campaign to maximize contact rates while complying with regulations. I wasn't entirely sure about the compliance part, but I managed to pass.
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Shasta

1 months ago
Genesys certification in the bag! Pass4Success's materials were a lifesaver for last-minute studying.
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Stephanie

2 months ago
Reporting is crucial. Be prepared to interpret and analyze various contact center reports. Know how to customize dashboards for different roles.
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Leatha

2 months ago
The Genesys Cloud Certified Professional exam was challenging, but I passed thanks to the Pass4Success practice questions. There was a question about Workforce Management in a Genesys Cloud contact center. It asked how to create and manage schedules for agents to ensure optimal coverage. I was a bit unsure about the scheduling tools, but I got through it.
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Darnell

2 months ago
Don't forget about IVR flows! The exam had several questions on designing and implementing IVR menus. Study up on best practices for customer self-service options.
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Carmen

2 months ago
I just passed the Genesys Cloud Certified Professional - Contact Center Admin exam, and the Pass4Success practice questions were a lifesaver. One question I remember was about Genesys Cloud Collaborate. It asked how to set up a chat room for a specific team and manage permissions. I wasn't 100% sure about the permissions part, but I managed to answer it correctly.
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Leontine

2 months ago
Wow, aced the Genesys Cloud Admin exam! Pass4Success made prep so quick and easy.
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Nichelle

3 months ago
Heads up on routing strategies! Expect questions about configuring skills-based routing. Make sure you understand how to prioritize and assign skills to agents.
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Noe

3 months ago
Passing the Genesys Cloud Certified Professional exam was a great achievement for me, and I owe a lot to the Pass4Success practice questions. There was a tricky question about the purpose and capabilities of Genesys Cloud Architect. It asked how to create a call flow that includes a menu and a transfer to an agent. I wasn't entirely confident in my answer, but I still passed.
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Vashti

3 months ago
Just passed the Genesys Cloud Certified Professional exam! So grateful for Pass4Success's relevant practice questions. They really helped me prepare efficiently.
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Cheryl

3 months ago
I recently passed the Genesys Cloud Certified Professional - Contact Center Admin exam, and I have to say, the Pass4Success practice questions were incredibly helpful. One question that stood out to me was about configuring Automatic Call Distribution (ACD) to optimize customer service. It asked how to set up skill-based routing to ensure that calls are directed to the most qualified agents. I was a bit unsure about the exact steps, but I managed to get through it.
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Marleen

3 months ago
Just passed the Genesys Cloud Certified Professional exam! Thanks Pass4Success for the spot-on practice questions.
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Carlee

6 months ago
Just passed the Genesys Cloud Certified Professional exam! Key topic: Queue management. Expect questions on queue routing strategies and agent skills. Study how to configure and optimize queues for efficient call distribution. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
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Free Genesys GCP-GC-ADM Exam Actual Questions

Note: Premium Questions for GCP-GC-ADM were last updated On Dec. 19, 2024 (see below)

Question #1

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?

Reveal Solution Hide Solution
Correct Answer: C

https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/

Question #2

Which dialing mode allows the agent to see customer information before dialing?

Reveal Solution Hide Solution
Correct Answer: C

Question #3

Which definition matches the ACD Evaluation Method Best Available Skills?

Reveal Solution Hide Solution
Correct Answer: C

ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.


Question #4

Why are skills and languages configured separately?

Reveal Solution Hide Solution
Correct Answer: C

https://help.mypurecloud.com/articles/assign-remove-skills-user/

Question #5

Where are Genesys Cloud call recordings stored?

Reveal Solution Hide Solution
Correct Answer: B

https://help.mypurecloud.com/articles/recording-in-genesys-cloud/

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