Google Exam Google-Workspace-Administrator Topic 10 Question 45 Discussion

Actual exam question for Google's Professional Google Workspace Administrator exam

Question #: 45
Topic #: 10

[All Professional Google Workspace Administrator Questions]

Several users in your organization reported an issue with receiving emails from one particular external sender You want to troubleshoot the issue and determine whether Google received these emails What should you do?

ACheck if your Google Workspace domain registration expired

BSearch for missing email messages by using email Log Search {ELS) and determine why messages weren't delivered

CUpdate your MX records to make sure they point to Google mail servers

DOpen a support ticket with Google Workspace Support

Show Suggested Answer

Suggested Answer: B

Step by Step Comprehensive Detailed Explanation:

Access Email Log Search: Sign in to the Google Admin console and navigate to 'Reports' then 'Audit' and select 'Email Log Search.'

Perform a Search: Enter the details of the external sender and the date range to search for the missing emails.

Analyze Results: Review the search results to see if the emails were received, bounced, or filtered.

Determine Cause: Identify any issues such as delivery errors or spam filtering that might have affected the emails.

Google Workspace Admin Help: Email Log Search

by Ciara at Sep 17, 2024, 08:19 PM

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Ruth

6 days ago

But we could also search for missing email messages using Email Log Search to see why they weren't delivered.

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Iola

8 days ago

I agree with Leeann, that could be the issue causing the emails not to be received.

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Haydee

21 days ago

Hmm, I'm leaning towards D. Open a ticket with Google and let the pros handle it. That way, you can sit back and watch them work their magic. Plus, you'll get a free show of them trying to decipher your handwriting on the support request.

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Alesia

24 days ago

I'm with you on B. Don't want to jump to conclusions about the domain or MX records before you've checked the logs. Sounds like a good old-fashioned troubleshooting session is in order.

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Joaquin

10 days ago

User 1: Let's start by checking the email logs to see if the messages were delivered.

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Domitila

10 days ago

User 2: Agreed, we shouldn't assume it's a domain or MX records issue right away.

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Verlene

27 days ago

Option B seems like the way to go. Gotta get those email logs and dig into the details, you know? Missing messages is a serious issue.

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Jerrod

5 days ago

User2: Yeah, that sounds like a good idea. We need to figure out why those messages weren't delivered.

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Rosina

10 days ago

User1: I think we should search for missing email messages using Email Log Search.

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Leeann

27 days ago

I think we should check if our Google Workspace domain registration expired.

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