Google Exam Google-Workspace-Administrator Topic 4 Question 35 Discussion

Actual exam question for Google's Professional Google Workspace Administrator exam

Question #: 35
Topic #: 4

[All Professional Google Workspace Administrator Questions]

The helpdesk at your organization reports that many users in multiple locations are not able to access Gmail, but can access other Workspace services. You must troubleshoot the issue What should you do first?

AOpen a ticket with Google Support listing the affected users.

BCheck the Google Workspace status dashboard to see whether there is a disruption in Gmail service availability

CCheck the Google Workspace release calendar to ensure there's not a Gmail upgrade scheduled

DCheck network connectivity of the affected users

Show Suggested Answer

Suggested Answer: B

Access Status Dashboard: Open the Google Workspace Status Dashboard.

Check Service Status: Look for any reported issues or outages specifically for Gmail.

Verify Timing: Check the timing of the reported issues to see if they correlate with the time when users reported problems.

Additional Information: Review any additional details or updates provided by Google regarding the service disruption.

Communicate Status: Inform the affected users about the service status and any expected resolution time.

Open Ticket if Necessary: If no issues are reported on the status dashboard, proceed with other troubleshooting steps such as checking network connectivity or opening a ticket with Google Support.

Google Workspace Status Dashboard

by Ashley at Jun 21, 2024, 12:59 AM

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Timothy

2 months ago

D) Check network connectivity of the affected users. Good ol' turning it off and on again could be the solution. *laughs* Just kidding, but you never know!

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Kattie

2 months ago

C) Check the Google Workspace release calendar to ensure there's not a Gmail upgrade scheduled. Wouldn't want to get caught off guard by a surprise update!

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Karol

2 months ago

A) Open a ticket with Google Support listing the affected users. Might as well get the experts involved if it's a widespread issue.

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Desmond

2 months ago

A) Open a ticket with Google Support listing the affected users. Might as well get the experts involved if it's a widespread issue.

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Novella

2 months ago

D) Check network connectivity of the affected users

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Jackie

2 months ago

B) Check the Google Workspace status dashboard to see whether there is a disruption in Gmail service availability

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Yolande

3 months ago

D) Check network connectivity of the affected users. Sounds like a good place to start. Maybe they're just having a bad internet day.

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Thomasena

3 months ago

B) Check the Google Workspace status dashboard to see whether there is a disruption in Gmail service availability. Gotta check the source first before jumping to conclusions.

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