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Google Exam Professional-Machine-Learning-Engineer Topic 9 Question 2 Discussion

Actual exam question for Google's Google Professional Machine Learning Engineer exam
Question #: 2
Topic #: 9
[All Google Professional Machine Learning Engineer Questions]

You work for a large technology company that wants to modernize their contact center. You have been asked to develop a solution to classify incoming calls by product so that requests can be more quickly routed to the correct support team. You have already transcribed the calls using the Speech-to-Text API. You want to minimize data preprocessing and development time. How should you build the model?

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