HRCI Exam PHR Topic 1 Question 10 Discussion

The consultation role is considered to be the most client-oriented role, as HR Professionals in this role help define the overall organizational strategy.

Answer option D is incorrect. Policies and procedures help define the organizational framework, but isn't the most client-facing or client-oriented role the HR Professional must play.

Answer option B is incorrect. The HR Professional in the catalyst role processes market demographics, employee attitudes, organizational culture, and how to implement HR best practices.

Answer option A is incorrect. Programs and processes is a client-facing role, but it takes more of a functional position in the organization, such as training and development.