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IBM
C9560-652: IBM SmartCloud Control Desk V7.5 Fundamentals

IBM C9560-652 Exam Questions

Name: IBM C9560-652 Exam
Brand: Pass4Success
SKU: C9560-652
Price: 69.00 USD
Availability: InStock
Rating: 4.9 (22 reviews)

Status: RETIRED

Exam Name: IBM SmartCloud Control Desk V7.5 Fundamentals

Exam Code: C9560-652

Related Certification(s):

IBM Service Management Service Delivery and Process Automation V5 Certifications
IBM SmartCloud Control Desk V7.5 Certifications
IBM Certified Deployment Professional - SmartCloud Control Desk V7.5 Change Configuration Release Management Certifications
IBM Certified Deployment Professional - SmartCloud Control Desk V7.5.1 IT Asset Management Certifications
IBM SmartCloud Control Desk V7.5 Service Request Management Certifications

Certification Provider: IBM

Actual Exam Duration: 90 Minutes

Number of C9560-652 practice questions in our database: 50 (updated: 21-01-2018)

Expected C9560-652 Exam Topics, as suggested by IBM :

Topic 1: SmartCloud Control Desk Concepts
Topic 2: General Installation and Deployment
Topic 3: Configure SmartCloud Control Desk Given access to SmartCloud Control Desk
Topic 4: discuss the features of the application user interface so that the user is familiar with the navigati

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Free IBM C9560-652 Exam Actual Questions

Note: Premium Questions for C9560-652 were last updated On 21-01-2018 (see below)

Question #1

The Self Service Center is a single application where self service users can perform which two actions? (Choose two.)

AOrder offerings

BCreate solutions

CConfigure the system

DSubmit service requests

EPromote configuration items

Reveal Solution Hide Solution

Correct Answer: A, D

Question #2

What is the purpose of the Update Promotion action?

ATo update attributes of the configuration item (CI) based on the information from the Actual CI

BTo update attributes of the Actual CI based on the information from the CI

CTo update attributes of the CI based on the information from the Change Management process

DTo update attributes of the Actual CI based on the information from the Change Management process

Reveal Solution Hide Solution

Correct Answer: A

Question #3

Which file would be found to review for debugging an issue if given this path:

\IBM\Websphere\AppServer\Profiles\\logs\czapplicationserver>?

ADe.log

BFusion.log

CMaximo.log

DSystemOut.log

Reveal Solution Hide Solution

Correct Answer: D

Question #4

A service desk agent receives a service request in their work queue. By default, how is it made visually clear this request was created from a standard offering?

AOn the Specification tab there is a Show Offering dialog box

BOn the Service Request header the Source field says Standard Offering

COn the Activities tab the check box for is checked for- Is standard offering?

DOn the Service Request the fields Catalog Request ID and Source are populated

Reveal Solution Hide Solution

Correct Answer: D

Question #5

During the workflow design process in IBM SmartCloud Control Desk V7.5, which application stores information about individuals such as users, laborers, asset owners, and supervisors who receive workflow notifications?

AUsers

BPeople

CDelegates

DSupervisors

Reveal Solution Hide Solution

Correct Answer: B

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