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IBM M9560-231 Exam Questions
- Topic 1: Understand the Value of Subscription & Support
- Topic 2: Accessing Client Subscription & Support Information
- Topic 3: Software Subscription & Support Sales
Free IBM M9560-231 Exam Actual Questions
Note: Premium Questions for M9560-231 were last updated On 23-01-2018 (see below)
How does a client authorize "Full View Access" to their renewal quote?
The customer can send an email to their IBM Software Maintenance Renewal
Representative (as shown on the customer's Renewal Quote) requesting a
specific Reseller be given full view access to their Renewal Quote. The
Reseller will then be able to view all the customer's renewal line-items on
Passport Advantage Online for resellers. Note: Only one Reseller at a time
can be given full view access in this manner.
An IBM client that has current Subscription and Support coverage is allowed to have how many callers calling in for technical support?
Responsible for overall support compliance for your Passport Advantage Site, the PSTC is responsible for creating and managing a list of up to 9 Secondary Site Technical Contacts (SSTCs) and an unlimited number of Authorized Callers who can access IBM's Service Request (SR).
If your client does not renew their subscription and support coverage by their anniversary date, which of the following could apply?
- Select Question Types you want
- Set your Desired Pass Percentage
- Allocate Time (Hours : Minutes)
- Create Multiple Practice tests with Limited Questions
- Customer Support
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