IIA Exam IIA-CIA-Part1 Topic 9 Question 4 Discussion

Actual exam question for IIA's IIA-CIA-Part1 exam

Question #: 4
Topic #: 9

An auditor plans to analyze customer satisfaction, including. (1) customer complaints recorded by the customer service department during the last three months; (2) merchandise returned in the last three months; and (3) responses to a survey of customers who made purchases in the last three months.

Which of the following statements regarding this audit approach is correct?

AAlthough useful, such an analysis does not address any risk factors.

BThe survey would not consider customers who did not make purchases in the last three months.

CSteps 1 and 2 of the analysis are not necessary or cost-effective if the customer survey is comprehensive.

DAnalysis of three months' activity would not evaluate customer satisfaction.

Show Suggested Answer

Suggested Answer: B

by Ammie at May 04, 2022, 03:38 PM

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