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IIBA Exam CBAP Topic 2 Question 51 Discussion

Actual exam question for IIBA's CBAP exam
Question #: 51
Topic #: 2
[All CBAP Questions]

A service provider has seen significant erosion of its profit margin so engages an external consultancy firm to assess its business operations and recommend options to improve profitability. What is the first step that the business analyst (BA) will perform as part of this engagement?

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Suggested Answer: C

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