IIBA Exam CBAP Topic 4 Question 30 Discussion

Actual exam question for IIBA's CBAP exam

Question #: 30
Topic #: 4

A business analyst (BA) is eliciting requirements to automate existing manual processes for fulfilling end users service requests. There is pressure from management to automate the process quickly using a commercial off-the-shelf (COTS) tool. The COTS solution has various modules including one for service request automation that has yet to be implemented in the organization. What e the BA's first step?

APerform a gap analysis to understand missing capabilities

BImplement the COTS tool's modules

CModify the COTS tool to fit the existing process

DCreate a change strategy

Show Suggested Answer

Suggested Answer: A

by Jolene at May 06, 2022, 04:03 AM

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