IIBA Exam CBAP Topic 4 Question 37 Discussion

Actual exam question for IIBA's CBAP exam

Question #: 37
Topic #: 4

A business analyst (BA) had identified redundancy in the process for the first contact resolution for customer issues: currently two separate a visions handle this task. A new solution identifies a single point of contact that will eliminate the redundancy. What can the BA do to highlight the required changes to the structure?

ACurrent state description

BPolicies and procedures

CBusiness capability analysis

DOrganizational modeling

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Suggested Answer: A

by Oretha at May 05, 2022, 06:51 PM

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