IIBA Exam CBDA Topic 1 Question 10 Discussion

Actual exam question for IIBA's CBDA exam

Question #: 10
Topic #: 1

[All CBDA Questions]

DIAGRAM TAKEN

Customer Satisfaction

120%

100%

80%

AThe 2018 customer satisfaction rate is at 90%. between good and excellent, and exceeded its target of 70%

BThe 2018 customer satisfaction rate is at 90%. between good and excellent

CThe 2018 customer satisfaction rate was fair, at 70%, and did not reach its target of 90%

DThe 2018 customer satisfaction rate is at 90%. between good and excellent, while the 2017 customer satisfaction rate was at 70%
Explanation:
A bullet chart is a type of bar chart that shows progress towards a goal or performance against a reference line1.It consists of a bar representing the featured measure, a reference line denoting a target or threshold, and a background with qualitative ranges (such as poor, fair, good, excellent)2. In this case, the featured measure is the customer satisfaction rate for 2018, the reference line is the target of 70%, and the background ranges are 0-50% (poor), 50-70% (fair), 70-90% (good), and 90-120% (excellent). The chart also shows a thin black bar representing the customer satisfaction rate for 2017, which can be used for comparison. From the chart, we can see that the 2018 customer satisfaction rate is at 90%, which falls in the excellent range and exceeds the target of 70%. We can also see that the 2017 customer satisfaction rate was at 70%, which falls in the good range and meets the target.Therefore, the correct answer is D, as it summarizes both the 2018 and 2017 customer satisfaction rates and their relation to the target and the ranges.

Show Suggested Answer

Suggested Answer: D

by Lashawn at Apr 27, 2024, 11:54 AM

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7 months ago

Hmm, so the question is about customer satisfaction rates.

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