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ISC2 Exam CSSLP Topic 2 Question 22 Discussion
Actual exam question for
ISC2's
CSSLP exam
Question #: 22
Topic #: 2
[All CSSLP Questions]
Topic #: 2
Which of the following are Service Level Agreement (SLA) structures as defined by ITIL?
Each correct answer represents a complete solution. Choose all that apply.
Suggested Answer:
B, D, E
ITIL defines 3 types of Service Level Agreement (SLA) structures, which are as follows:
1.Customer Based: It covers all services used by an individual customer group.
2.Service Based: It is one service for all customers.
3.Multi-Level: Some examples of Multi-Level SLA are 3 Tier SLA encompassing Corporate and Customer & Service Layers.
Answer C and A are incorrect. There are no such SLA structures as Segment Based and Component Based.
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