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ISM Exam LEAD Topic 6 Question 16 Discussion
Topic #: 6
A new buyer is hired, and over time the department supervisor notices the buyer's writing style is consistently unprofessional. To improve the buyer's written communications, the supervisor edits several of the buyer's memos, and returns them with a note as an example of how company communications should be written. However, this does not result in any changes in the buyer's writing style.
How should the supervisor rate the "written communication" portion of the buyer's performance review?
Assessment of current performance: The supervisor's feedback has not resulted in improvement in the buyer's writing style.
Performance evaluation criteria: Unprofessional writing is a significant issue, especially if the provided feedback has not led to any changes.
Performance improvement plan: According to performance management principles, an unsatisfactory rating with a performance improvement plan is appropriate when initial corrective actions fail.
Reference: ''Performance Management: Key Strategies and Practical Guidelines'' by Michael Armstrong discusses the necessity of performance improvement plans for consistent performance issues.
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