iSQI Exam CTAL-TA_Syll2019 Topic 1 Question 34 Discussion

Actual exam question for iSQI's CTAL-TA_Syll2019 exam

Question #: 34
Topic #: 1

[All CTAL-TA_Syll2019 Questions]

You are testing a dictionary lookup mobile application. When the user enters a word, the definition of that word is returned. This application will run on iOS and Android, on the latest versions

of the devices and the operating systems, plus all devices and operating system released in the last three years. The target users are university students.

Which of the following is a test condition that can be used to verify the user error protection quality sub-characteristic?

AThe user should not experience an error that does not have a clear explanation and instructions for correction

BThe system should be able to support database x in place of the default database with no changes to the application

CThe screen display should conform to the WCAG 2.1 requirements at a AA level

DNo errors should be displayed to the user

Show Suggested Answer

Suggested Answer: A

The correct answer is A. The user should not experience an error that does not have a clear explanation and instructions for correction.

The user should not experience an error that does not have a clear explanation and instructions for correction

User error protection is the degree to which a system protects users against making errors. It includes providing clear and helpful error messages, preventing or minimizing the consequences of errors, and allowing users to recover from errors. In this case, the test condition verifies that the application provides adequate feedback and guidance to the user when an error occurs, such as entering an invalid word, losing network connection, or encountering a system failure1.

Reference =

ISTQB Certified Tester Advanced Level Syllabus Test Analyst2, Section 3.2.2 Usability

ISTQB Test Analyst Syllabus and Study Guide3, Section 3.2.2 Usability

Usability - ISO 250004, Section User error protection

by Daniela at Mar 09, 2024, 11:48 PM

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Cherri

7 months ago

That's a good point, Vivienne. Ensuring accessibility is definitely key in testing applications

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Vivienne

7 months ago

I believe option C is also important. WCAG requirements ensure accessibility for all users, including those with disabilities

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Jose

7 months ago

I agree with Cherri. Clear explanations and instructions are crucial for user experience

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Cherri

7 months ago

I think option A is the best test condition for verifying user error protection. Users should never encounter unexplained errors

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