Microsoft Exam 77-884 Topic 4 Question 21 Discussion

David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook 2010's business cards to save contact information. MS Outlook has been configured to use an IMAP account. He uses the alphabetical index to quickly find a specific contact. He switches from the Mail view to the Contacts view. He wants to find the contact information about the goods supplier of the company. However, the alphabetical index is not available to find the contact. Which of the following is the cause of the issue?