Microsoft Exam MB-220 Topic 1 Question 59 Discussion

Actual exam question for Microsoft's MB-220 exam

Question #: 59
Topic #: 1

You are the marketing manager at Contoso, Ltd. Your team has created a survey and sent out the link through email for responses.

You want to understand the outcome from the Satisfaction Metrics report and identify the metrics created by default in Dynamics.

For the metrics, what are the three charts created by default in Dynamics? Each correct answer presents a complete solution.

ARespondents -tracked and anonymous

BSentiment

CNet Promoter Score

DTotal Responses

ECSAT

Show Suggested Answer

Suggested Answer: B, C, E

https://docs.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics-report

by Caitlin at Feb 10, 2024, 01:31 AM

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Jacquelyne

6 months ago

I agree with Clorinda. Those three charts give a comprehensive view of customer sentiment and feedback.

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Clorinda

6 months ago

In my opinion, Sentiment, Net Promoter Score, and CSAT are important metrics to track customer satisfaction and loyalty.

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Carmelina

6 months ago

I'm not sure about the default charts. Can someone explain the rationale behind their choices?

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Youlanda

6 months ago

I disagree with Therese. I believe the three default charts are Respondents - tracked and anonymous, Total Responses, and CSAT.

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Therese

6 months ago

I think the three charts created by default in Dynamics are Sentiment, Net Promoter Score, and CSAT.

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Wayne

6 months ago

Maybe we can discuss with the team to clarify the default metrics in the Satisfaction Metrics report.

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Fernanda

6 months ago

I think we need to check the report to confirm which charts are included by default in Dynamics.

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Vannessa

7 months ago

I'm pretty sure CSAT is one of the default metrics, along with Sentiment and Net Promoter Score.

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Mary

7 months ago

I believe Total Responses is also one of the default charts in Dynamics.

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Arminda

7 months ago

I remember seeing Sentiment and Net Promoter Score on the report, but I'm not sure about CSAT.

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Tyra

7 months ago

I think the default charts in Dynamics are Sentiment, Net Promoter Score, and CSAT.

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Corinne

8 months ago

Haha, total responses? That's like asking how many questions are on the exam. Of course that's going to be there! Though I guess it's good to double-check the obvious sometimes.

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Margurite

8 months ago

Yeah, the Respondents chart would be useful too. And don't forget Total Responses - that's a pretty basic one that I'm sure will be included.

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Sheldon

8 months ago

I agree, those are the main metrics we'll want to look at. But I'm also curious about the Respondents chart - that could give us good insight into the overall response rate and engagement.

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Hmm, this question seems pretty straightforward. The three charts created by default in Dynamics are Sentiment, Net Promoter Score, and CSAT. Those are the key metrics we use to track customer satisfaction.

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Tiera

8 months ago

E) CSAT

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Alpha

8 months ago

D) Total Responses

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Art

8 months ago

C) Net Promoter Score

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Hyun

8 months ago

B) Sentiment

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Cathrine

8 months ago

A) Respondents -tracked and anonymous

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Microsoft Exam MB-220 Topic 1 Question 59 Discussion

Contribute your Thoughts:

Jacquelyne

Clorinda

Carmelina

Youlanda

Therese

Wayne

Fernanda

Vannessa

Mary

Arminda

Tyra

Corinne

Margurite

Sheldon

Barrie

Tiera

Alpha

Art

Hyun

Cathrine