Microsoft Exam MB-220 Topic 3 Question 80 Discussion

Actual exam question for Microsoft's MB-220 exam

Question #: 80
Topic #: 3

You work for a non-profit organization where donations are registered and managed within the same Microsoft Power Apps environment where Dynamics 365 Customer Insights - Journeys is enabled and used. The donation table has a direct link to a contact record. When people cancel a donation, a reason is added through an option list.

When a donation is cancelled and becomes deactivated, the donation team wants to trigger a real-time journey to send a confirmation and call-to-action for a single donation. To accomplish this, you work with the donation team and create the journey and a Microsoft Dataverse trigger for the donation table. However, there are some cancellation reasons that are NOT applicable and should NOT be included in the journey.

You need to ensure that certain cancellation reasons are excluded and do NOT start a customer journey.

What should you do?

AIn the creation step of the customer journey, add filter conditions to specify which cancellation reasons it should run on.

BCreate an exclusion segment of contacts that have donations with specific cancelation reasons. Add this segment to the real-time journey as an excluded segment.

CAdd an attribute tile in the real-time journey. Add filter conditions with the applicable cancelation reasons. Only add the email tile to the applicable branch.

DOn the Dataverse trigger, set the attribute that activates the trigger to the Status field instead of the Cancellation Reason field,

Show Suggested Answer

Suggested Answer: A

by Shelton at Oct 23, 2024, 12:23 PM

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Theodora

12 days ago

Option B is the way to go. Exclusion segments are the unsung heroes of customer journeys.

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Tasia

14 days ago

Ah, the joys of dealing with donation management. At least it's not as complex as herding cats, right?

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Catalina

25 days ago

I wonder if Option A would work, but it might get messy if you have a lot of different cancellation reasons to filter. Better to keep it simple.

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Hailey

29 days ago

Option D seems a bit too much of a workaround. Why not just use the Cancellation Reason field as it was intended?

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Penney

14 days ago

D) On the Dataverse trigger, set the attribute that activates the trigger to the Status field instead of the Cancellation Reason field.

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Lilli

15 days ago

C) Add an attribute tile in the real-time journey. Add filter conditions with the applicable cancelation reasons. Only add the email tile to the applicable branch.

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Nicholle

16 days ago

B) Create an exclusion segment of contacts that have donations with specific cancelation reasons. Add this segment to the real-time journey as an excluded segment.

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Tarra

19 days ago

A) In the creation step of the customer journey, add filter conditions to specify which cancellation reasons it should run on.

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Hyman

2 months ago

I like how Option C allows you to filter the journey based on the cancellation reason. That way, you can have more control over the process.

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Beckie

17 days ago

D) On the Dataverse trigger, set the attribute that activates the trigger to the Status field instead of the Cancellation Reason field

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Melvin

19 days ago

C) Add an attribute tile in the real-time journey. Add filter conditions with the applicable cancelation reasons. Only add the email tile to the applicable branch.

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Katy

20 days ago

B) Create an exclusion segment of contacts that have donations with specific cancelation reasons. Add this segment to the real-time journey as an excluded segment.

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Donette

26 days ago

A) In the creation step of the customer journey, add filter conditions to specify which cancellation reasons it should run on.

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Eden

2 months ago

I agree with Valene. Option A) seems like the best way to ensure only certain cancellation reasons start the customer journey.

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Valene

2 months ago

I think we should go with option A) and add filter conditions to specify which cancellation reasons should trigger the journey.

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Cristal

2 months ago

Option B sounds like the most straightforward approach. Excluding the specific cancellation reasons from the journey seems like the cleanest solution.

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Florinda

1 months ago

That way, we can ensure that the journey only triggers for the relevant cancellation reasons.

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Gwenn

1 months ago

It definitely makes sense to create an exclusion segment for those specific reasons.

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Dona

2 months ago

I agree, option B seems like the best way to exclude certain cancellation reasons from the journey.

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