Microsoft Exam MB-220 Topic 4 Question 56 Discussion

Actual exam question for Microsoft's MB-220 exam

Question #: 56
Topic #: 4

You are a marketing analyst at Contoso, Ltd. The sales manager surveyed the current customers regarding their satisfaction level with their last support call. Over 6,000 responses were received.

The sales manager wants to review individual responses to each question on a survey.

After selecting the survey name in the Report* section of Microsoft Dynamics 365 Customer Voice, what are two ways to obtain survey responses? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

ANavigate lo display a graphical representation of all responses.

BSelect Export All in the report, and all responses are downloaded in a csv file.

CSelect Respondents, and then select the survey name to display all responses.

DDouble-click a respondent's name to see their individual responses.

Show Suggested Answer

Suggested Answer: C, D

by Jettie at Dec 09, 2023, 09:33 AM

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Coletta

8 months ago

Haha, Emelda's got a point there. CSV files are the way to go when you need to dive deep into that data. I'm with you guys on B and C being the way to go for this question.

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Emelda

8 months ago

You know, I was just thinking the same thing. B and C seem to be the most comprehensive solutions here. Plus, who doesn't love a good CSV file, am I right? *chuckles*

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Yeah, I agree with Theron. B and C sound like the way to go. The other options, like the graphical representation and double-clicking on a respondent's name, don't seem like they would give you access to the full set of responses.

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Earlean

8 months ago

Yeah, I agree. The other options might not give us access to the complete set of responses.

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Reynalda

8 months ago

So, it seems like B) and C) are the correct ways to obtain survey responses.

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An

8 months ago

That's a good point, we need to make sure we have access to all the individual responses.

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Norah

8 months ago

We can also select Respondents and then choose the survey name to see all responses.

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Gayla

8 months ago

I agree, that way we can easily access the full set of responses.

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Shawnna

8 months ago

I think we should select Export All in the report, to download all responses in a csv file.

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Theron

8 months ago

Hmm, this question seems straightforward enough. I think the correct answers are B and C - exporting the data to a CSV file and accessing the individual responses through the Respondents section.

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Microsoft Exam MB-220 Topic 4 Question 56 Discussion

Contribute your Thoughts:

Coletta

Emelda

Josefa

Earlean

Reynalda

An

Norah

Gayla

Shawnna

Theron