Microsoft Exam MB-230 Topic 1 Question 54 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 54
Topic #: 1

[All MB-230 Questions]

A company implements Customer Service

You enable Customer Service historical analytics.

You need to identify which feature is enabled automatically when Customer Service historical analytics is enabled.

Which feature should you identify?

AReal-time customer sentiment

BForecasting

CAl topic clustering

DAl suggestions

Show Suggested Answer

Suggested Answer: A

by Danica at Nov 24, 2023, 02:58 PM

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Rima

8 months ago

Ooh, forecasting, huh? That's an interesting take, Lon. I was leaning more towards option D, AI suggestions. After all, if you've got all that historical data, the system could use it to provide AI-powered suggestions to your customer service reps, right?

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Lon

8 months ago

I'm not so sure about that, Lina. Real-time customer sentiment seems more like a separate feature that you'd need to enable explicitly. My money's on option B, forecasting. It makes sense that if you're analyzing historical data, the system would be able to provide some forecasting capabilities.

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Lina

8 months ago

Haha, well, looks like we've got a bit of a debate going on here. I'm still sticking with option A, real-time customer sentiment, but I'm open to being convinced otherwise. Anyone want to chip in with a hilarious pun to lighten the mood?

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8 months ago

I agree with you, Sarah. Option B, forecasting, does seem like the most logical choice here.

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